At SUFEHA, we want you to have a smooth shopping experience. Please review the following policy before placing your order.

RETURNS

Returns are only accepted if:

• The wrong product or wrong size was delivered.
• The product was defective or damaged at the time of delivery.
• Return requests must be initiated via WhatsApp or email within 3 days after delivery.
• Customers must provide their order number, order confirmation, reason for return, and proof of the defect or damage.
• The product must be unused, unwashed, and unaltered, with all original tags intact.

EXCHANGES

• Exchanges are accepted within 14 days of purchase.
• Sale and promotional items are not eligible for exchange.
• Products must be unused, unwashed, and unaltered, with all original tags intact.
• Washed, damaged, used, stained, or altered products cannot be exchanged.
• All delivery/shipping charges for exchanges are the customer's responsibility.
• Exchanges are subject to product availability.

HOW TO CONTACT US FOR RETURN & EXCHANGE

To request a return or exchange, contact us during working hours:

WhatsApp: +92 309 111 4649
Email: customercare@sufehaatelier.com
Hours: Monday–Saturday, 9:00 AM–6:00 PM

Please include your order number and proof of purchase when contacting us.

SUFEHA reserves the right to decline any return or exchange that does not meet the conditions stated above.